Privacy Policy

 

Effective Date: July 24, 2026

Welcome to PetraTide Science Ltd (“PetraTide Science,” “Company,” “we,” “our,” or “us”). We value the trust placed in us by our customers, research institutions, laboratories, universities, biotechnology companies, and scientific professionals. Protecting your personal information and maintaining transparency regarding how your data is collected, processed, stored, and protected are fundamental principles of our business.

This Privacy Policy explains how PetraTide Science Ltd collects, uses, discloses, protects, stores, and manages personal information when you visit https://petratidescienceltd.com, create an account, request information, place an order, communicate with our support team, subscribe to newsletters, or otherwise interact with our services.

By accessing or using our website, you acknowledge that you have read, understood, and agree to the practices described within this Privacy Policy.

Our Commitment

PetraTide Science Ltd is dedicated to maintaining the highest standards of integrity, confidentiality, and information security.

Our privacy program is designed around internationally recognized privacy principles, including transparency, accountability, data minimization, integrity, confidentiality, and responsible data stewardship.

We continuously review our privacy practices to ensure they remain consistent with evolving technology, cybersecurity standards, applicable regulations, and industry best practices.

Research Use Only Notice

All products sold by PetraTide Science Ltd are supplied exclusively for laboratory research, scientific investigation, analytical testing, and educational purposes.

Our products are NOT:

  • Intended for human consumption

  • Intended for veterinary use

  • Intended for therapeutic use

  • Intended for medical treatment

  • Intended for diagnostic procedures

  • Approved pharmaceuticals

  • Dietary supplements

  • Cosmetic ingredients

  • Food additives

Customers are solely responsible for ensuring that purchased materials are handled only by qualified professionals in appropriately equipped research facilities.

Nothing contained on this website constitutes medical advice, treatment recommendations, or healthcare guidance.

Scope of this Privacy Policy

This Privacy Policy applies to:

  • Visitors browsing our website

  • Registered customers

  • Business customers

  • Universities

  • Research organizations

  • Academic institutions

  • Government laboratories

  • Biotechnology companies

  • Pharmaceutical researchers

  • Scientific distributors

  • Prospective customers

  • Vendors

  • Suppliers

  • Individuals contacting customer service

This policy applies regardless of the device used to access our website, including:

  • Desktop computers

  • Laptops

  • Smartphones

  • Tablets

  • Mobile applications

  • Other internet-enabled devices

Information We Collect

To provide our services effectively, we collect several categories of information.

Personal Identification Information

Depending on your interaction with PetraTide Science Ltd, we may collect:

  • Full legal name

  • Company name

  • Laboratory name

  • Institution name

  • Billing address

  • Shipping address

  • Email address

  • Telephone number

  • Country

  • State or Province

  • Postal code

  • Tax identification information where applicable

  • Business registration information

  • Purchase history

  • Account credentials

Account Information

When creating an account, additional information may include:

  • Username

  • Encrypted password

  • Order preferences

  • Saved shipping addresses

  • Communication preferences

  • Wishlist information

  • Shopping cart contents

  • Login timestamps

  • Security verification records

Passwords are encrypted and are never stored in plain text.

Transaction Information

When you place an order, we may collect:

  • Products purchased

  • Product quantities

  • Order value

  • Invoice information

  • Shipping method

  • Tracking information

  • Payment confirmation status

  • Fraud prevention verification

  • Tax calculations

  • Discounts applied

  • Refund history

  • Return requests

PetraTide Science Ltd does not store complete payment card numbers on our servers. Payment information is processed by trusted third-party payment processors that employ industry-standard encryption and security controls.

Automatically Collected Technical Information

When visiting our website, certain technical information is collected automatically, including:

  • IP address

  • Browser type

  • Browser version

  • Operating system

  • Device identifiers

  • Screen resolution

  • Referral URLs

  • Session duration

  • Website navigation patterns

  • Clickstream data

  • Pages visited

  • Time spent on pages

  • Exit pages

  • Date and time of access

  • Language preferences

  • Cookie identifiers

This information helps us optimize website performance, improve user experience, diagnose technical issues, and protect against malicious activity.

Cookies and Similar Technologies

PetraTide Science Ltd uses cookies and related technologies to enhance functionality and improve the browsing experience.

Cookies may be categorized as:

Essential Cookies

These cookies are necessary for:

  • User authentication

  • Shopping cart functionality

  • Secure checkout

  • Website security

  • Fraud prevention

  • Session management

Without these cookies, core website functions may not operate correctly.

Performance Cookies

Performance cookies help us understand:

  • Website traffic

  • Visitor behavior

  • Popular pages

  • Loading performance

  • Error reports

  • Navigation efficiency

The data collected is generally aggregated and used to improve our website.

Functional Cookies

Functional cookies remember user preferences such as:

  • Preferred language

  • Account settings

  • Region

  • Display preferences

  • Saved login sessions (where selected)

Marketing Cookies

Where permitted by applicable law, marketing cookies may help us:

  • Measure advertising effectiveness

  • Deliver relevant promotional content

  • Analyze campaign performance

  • Improve customer engagement

Users may adjust cookie preferences through browser settings or available cookie management tools.

Information Provided Voluntarily

You may voluntarily provide information by:

  • Contacting customer support

  • Requesting technical documentation

  • Requesting Certificates of Analysis (COAs)

  • Joining our mailing list

  • Completing surveys

  • Leaving reviews

  • Requesting quotations

  • Participating in promotions

  • Communicating through email

Providing such information is voluntary; however, certain requests may not be fulfilled without sufficient details.

How We Use Your Information

The information collected enables PetraTide Science Ltd to operate efficiently and provide high-quality service.

We may use collected information to:

  • Process orders

  • Verify customer identity

  • Confirm laboratory or institutional eligibility where applicable

  • Deliver purchased products

  • Respond to inquiries

  • Improve website functionality

  • Maintain customer accounts

  • Prevent fraud

  • Detect suspicious activity

  • Comply with legal obligations

  • Process refunds when applicable

  • Send order confirmations

  • Provide shipping updates

  • Respond to warranty or quality inquiries

  • Improve product offerings

  • Enhance cybersecurity measures

  • Conduct internal business analytics

  • Maintain regulatory records

  • Improve customer support

We only process personal information for legitimate business purposes consistent with this Privacy Policy and applicable laws.

Legal Bases for Processing Personal Information

Where required by applicable privacy laws, PetraTide Science Ltd processes personal information under one or more lawful bases, including:

  • Performance of a contract

  • Compliance with legal obligations

  • Legitimate business interests

  • Customer consent (where required)

  • Protection against fraud and misuse

  • Security and network integrity

  • Compliance with tax, accounting, and recordkeeping requirements

We strive to ensure that any processing of personal information is proportionate, necessary, and consistent with applicable legal obligations.

Age Restrictions

Our website is intended solely for qualified researchers, institutions, laboratories, universities, and businesses.

PetraTide Science Ltd does not knowingly market or sell products to individuals under the age of 18, or to any person prohibited by applicable law from purchasing research materials.

If we become aware that personal information has been collected from a minor without appropriate authorization, we will take reasonable steps to delete such information promptly.

Research Compliance Acknowledgement

By creating an account or placing an order through PetraTide Science Ltd, you acknowledge and represent that:

  • You understand all products are sold exclusively for laboratory research purposes.

  • You will not use any product for human or animal consumption.

  • You possess the knowledge and qualifications necessary to safely handle research materials.

  • You will comply with all applicable federal, state, local, and international laws governing the purchase, possession, handling, storage, transport, and disposal of research chemicals.

  • You accept responsibility for ensuring compliance within your own jurisdiction.

    Privacy Policy

    PetraTide Science Ltd understands that the confidentiality of customer information is essential to maintaining trust. We do not sell, rent, or trade personal information to third parties for their independent marketing purposes.

    However, in order to operate our business efficiently, we may disclose certain information to carefully selected third parties that assist us in providing our products and services.

    Information may be disclosed only when reasonably necessary and subject to appropriate contractual, legal, or technical safeguards.

    Categories of Third Parties We May Share Information With

    Depending upon your interaction with our website and services, personal information may be shared with:

    • Payment processing providers

    • Shipping and logistics carriers

    • Warehouse and fulfillment partners

    • Fraud prevention providers

    • Identity verification services

    • Website hosting providers

    • Cloud infrastructure providers

    • Customer relationship management (CRM) platforms

    • Email communication providers

    • Analytics providers

    • Information technology service providers

    • Cybersecurity monitoring services

    • Professional advisors

    • Certified public accountants

    • Legal counsel

    • Government authorities where legally required

    Each service provider is expected to process personal information solely for authorized business purposes and in accordance with applicable confidentiality obligations.

    Payment Processing

    PetraTide Science Ltd does not directly collect or permanently store complete credit card numbers or other sensitive payment credentials.

    Payments are processed through secure third-party payment processors that utilize modern encryption technologies, tokenization, fraud detection systems, and security procedures designed to comply with recognized payment industry standards.

    Payment processors may collect:

    • Cardholder name

    • Billing address

    • Payment method

    • Transaction amount

    • Authorization status

    • Payment confirmation

    • Fraud screening information

    Payment information is governed by the privacy policies of the applicable payment processor.

    Shipping and Logistics Partners

    To deliver orders efficiently, certain shipping information must be shared with logistics providers.

    Information may include:

    • Customer name

    • Shipping address

    • Telephone number (where required)

    • Email address for delivery notifications

    • Package contents (where legally required)

    • Customs documentation

    • Declared shipment value

    Shipping carriers use this information exclusively to facilitate transportation, customs processing, and successful delivery.

    Fraud Prevention and Security Monitoring

    To protect both our customers and PetraTide Science Ltd, we employ fraud detection and risk assessment measures.

    These measures may evaluate:

    • Device characteristics

    • IP reputation

    • Geographic location

    • Purchase history

    • Order velocity

    • Payment verification

    • Behavioral analytics

    • Login history

    • Account integrity

    Orders identified as potentially fraudulent may undergo additional verification before processing.

    PetraTide Science Ltd reserves the right to delay, suspend, or cancel orders where fraud or misuse is reasonably suspected.

    Legal Compliance

    Personal information may be disclosed where required to:

    • Comply with applicable laws

    • Respond to court orders

    • Cooperate with law enforcement

    • Satisfy regulatory obligations

    • Protect intellectual property

    • Prevent illegal activity

    • Investigate fraud

    • Protect customer safety

    • Protect Company assets

    • Enforce contractual rights

    Such disclosures will be limited to the extent reasonably necessary under applicable law.

    Business Transactions

    If PetraTide Science Ltd undergoes:

    • A merger

    • Acquisition

    • Corporate restructuring

    • Sale of assets

    • Financing transaction

    • Bankruptcy proceeding

    Customer information may be transferred as part of the transaction, subject to applicable confidentiality obligations and legal requirements.

    Customers will be notified where required by applicable law.

    International Data Transfers

    Because PetraTide Science Ltd may serve customers in multiple jurisdictions, personal information may be processed or stored in countries other than the country in which it was originally collected.

    Where international transfers occur, we implement reasonable safeguards designed to protect personal information, including contractual protections and organizational security measures appropriate to the applicable legal framework.

    Data Retention

    PetraTide Science Ltd retains personal information only for as long as reasonably necessary to:

    • Complete transactions

    • Provide customer support

    • Maintain business records

    • Meet accounting obligations

    • Resolve disputes

    • Enforce agreements

    • Comply with tax requirements

    • Satisfy legal obligations

    • Maintain cybersecurity records

    • Detect fraudulent activity

    Retention periods vary depending upon the nature of the information collected.

    When personal information is no longer required, it is securely deleted, anonymized, or otherwise disposed of using commercially reasonable methods.

    Data Security

    Protecting customer information is among our highest priorities.

    PetraTide Science Ltd employs administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, disclosure, alteration, destruction, or misuse.

    Security measures may include:

    • SSL/TLS encrypted communications

    • Secure server infrastructure

    • Firewall protection

    • Network segmentation

    • Access controls

    • Multi-factor authentication

    • Employee confidentiality obligations

    • Continuous vulnerability monitoring

    • Malware detection

    • Endpoint protection

    • Intrusion detection systems

    • Backup procedures

    • Encryption of sensitive information where appropriate

    • Routine security reviews

    Although no electronic transmission or storage system can be guaranteed to be completely secure, we continuously strive to implement security practices consistent with recognized industry standards.

    Customer Responsibilities

    Customers also play an important role in protecting their information.

    Users are responsible for:

    • Maintaining password confidentiality

    • Using strong passwords

    • Protecting account credentials

    • Logging out of shared devices

    • Promptly reporting unauthorized access

    • Keeping account information accurate

    PetraTide Science Ltd is not responsible for losses arising from customer negligence in protecting account credentials.

    Your Privacy Rights

    Depending upon your jurisdiction, you may possess certain privacy rights regarding your personal information.

    These rights may include the ability to:

    • Access your personal information

    • Request correction of inaccurate information

    • Request deletion of eligible information

    • Request restriction of processing

    • Object to certain processing activities

    • Request data portability

    • Withdraw consent where processing is based on consent

    • Lodge complaints with an applicable supervisory authority

    • Request additional information regarding our data practices

    Certain requests may be subject to legal exceptions or verification requirements.

    California Privacy Rights

    If you are a California resident, you may possess rights under applicable California privacy laws, including the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), where applicable.

    Subject to legal limitations, eligible California residents may request:

    • Access to personal information collected

    • Information regarding categories of personal information

    • Categories of sources

    • Categories of disclosures

    • Correction of inaccurate information

    • Deletion of qualifying information

    • Information regarding data retention practices

    • Equal service regardless of exercising privacy rights

    PetraTide Science Ltd will not unlawfully discriminate against individuals for exercising applicable privacy rights.

    European Economic Area, United Kingdom, and Similar Jurisdictions

    Where applicable data protection laws apply, individuals may also possess rights including:

    • Right of access

    • Right to rectification

    • Right to erasure

    • Right to restrict processing

    • Right to object

    • Right to data portability

    • Right to withdraw consent

    • Right to lodge complaints with the relevant supervisory authority

    Requests will be evaluated in accordance with applicable legal requirements.

    Exercising Your Rights

    Privacy requests may be submitted by contacting:

    Privacy Team

    PetraTide Science Ltd

    Email: sales@petratidescienceltd.com

    For security purposes, identity verification may be required before fulfilling certain requests.

    We reserve the right to request reasonable documentation necessary to verify identity and prevent unauthorized disclosure of personal information.

    Marketing Communications

    Customers who subscribe to newsletters or promotional communications may receive:

    • Product announcements

    • Scientific updates

    • Research news

    • Educational materials

    • Company updates

    • Promotional offers

    • Laboratory information

    Recipients may unsubscribe at any time using the unsubscribe link included in marketing emails or by contacting our customer support team.

    Transactional communications relating to orders, invoices, shipping, security, or account administration may still be sent when necessary, even if marketing communications have been declined.

    Third-Party Websites

    Our website may contain links to third-party websites, research publications, scientific journals, manufacturers, payment providers, shipping carriers, or other external resources.

    These websites operate independently of PetraTide Science Ltd and maintain their own privacy practices.

    We do not control, endorse, or assume responsibility for:

    • Third-party privacy policies

    • Security practices

    • Website content

    • Products or services

    • Information collection methods

    • Cookies deployed by third parties

    We encourage users to review the privacy policies of every third-party website they visit.

    Third-Party Analytics

    To better understand website performance and continually improve the customer experience, PetraTide Science Ltd may utilize reputable analytics providers.

    These services may collect information such as:

    • Pages viewed

    • Session duration

    • Navigation paths

    • Device type

    • Browser version

    • Geographic region (generalized)

    • Referring websites

    • Bounce rates

    • Website performance metrics

    Analytics data is generally aggregated and used to improve usability, identify technical issues, optimize website functionality, and enhance customer satisfaction.

    Where required by applicable law, analytics technologies will be deployed only after obtaining the appropriate user consent.

    Search Functionality and Website Optimization

    Information generated through internal website searches may be analyzed to help us understand customer interests and improve:

    • Product organization

    • Educational resources

    • Scientific documentation

    • Website navigation

    • Search relevance

    • Inventory planning

    • Customer support resources

    Such analysis is performed to improve the overall quality and accessibility of our services.

    Automated Processing

    Certain operational decisions may involve automated systems designed to support business operations.

    Examples include:

    • Fraud detection

    • Spam prevention

    • Security monitoring

    • Inventory availability

    • Order verification

    • Risk scoring

    • Payment validation

    These automated systems are implemented to enhance efficiency, security, and customer protection.

    Where legally required, customers may request additional information regarding significant automated processing decisions affecting their personal information.

    Artificial Intelligence Technologies

    PetraTide Science Ltd may utilize artificial intelligence and machine learning technologies for legitimate business purposes, including:

    • Customer service enhancements

    • Fraud detection

    • Inventory forecasting

    • Website optimization

    • Security monitoring

    • Product recommendation improvements

    • Operational analytics

    Such technologies are implemented under appropriate human oversight and are intended to improve operational efficiency while respecting customer privacy.

    Cookies Management

    Most web browsers permit users to manage cookie preferences.

    Users may choose to:

    • Accept cookies

    • Reject certain cookies

    • Delete existing cookies

    • Receive notifications before cookies are stored

    • Restrict third-party cookies

    Please note that disabling essential cookies may limit certain website features, including account login, shopping cart functionality, and secure checkout.

    Browser “Do Not Track” Signals

    Some internet browsers transmit “Do Not Track” (DNT) signals.

    Because there is currently no universally accepted standard governing DNT responses, PetraTide Science Ltd does not guarantee that our website will respond uniformly to such browser signals.

    We continue to monitor developments regarding browser privacy standards and may update our practices accordingly.

    Email Communications

    When you communicate with PetraTide Science Ltd by email, we may retain those communications for purposes including:

    • Responding to inquiries

    • Maintaining customer service records

    • Quality assurance

    • Legal compliance

    • Fraud prevention

    • Training customer support personnel

    Please avoid sending sensitive personal or confidential information through unsecured email unless specifically requested and appropriate safeguards are in place.

    Scientific Information Requests

    Customers may request:

    • Certificates of Analysis (COAs)

    • Product specifications

    • Batch information

    • Stability data

    • Laboratory documentation

    • Technical support

    Information provided in response to such requests is intended solely for qualified researchers and scientific professionals and does not constitute medical advice, treatment guidance, or regulatory approval.

    Product Reviews and User Content

    If customers voluntarily submit:

    • Reviews

    • Testimonials

    • Product feedback

    • Research observations

    • Suggestions

    PetraTide Science Ltd may use such content to improve products and services or, with appropriate permission where required, display it on our website or marketing materials.

    Users should avoid including confidential, proprietary, medical, or personally sensitive information in publicly submitted content.

    Data Breach Response

    Despite comprehensive security measures, no system can guarantee absolute protection against every cybersecurity threat.

    In the event of a confirmed data breach affecting personal information, PetraTide Science Ltd will:

    • Investigate the incident promptly

    • Contain and mitigate the impact

    • Restore affected systems where appropriate

    • Notify affected individuals when required by applicable law

    • Notify relevant regulatory authorities where legally required

    • Implement corrective measures to reduce the likelihood of recurrence

    Our incident response procedures are regularly reviewed and updated to align with recognized cybersecurity best practices.

    Recordkeeping

    Business records may be retained for purposes including:

    • Tax compliance

    • Accounting requirements

    • Regulatory obligations

    • Product traceability

    • Batch documentation

    • Scientific quality assurance

    • Warranty administration

    • Fraud investigations

    • Contract enforcement

    Records are retained only for periods reasonably necessary under applicable laws and legitimate business requirements.

    Changes to this Privacy Policy

    Privacy laws, technology, and business practices continue to evolve.

    Accordingly, PetraTide Science Ltd reserves the right to modify, revise, supplement, or replace this Privacy Policy at any time.

    When material changes are made, the updated policy will be published on our website with a revised effective date.

    Where required by law, appropriate notice will be provided before material changes become effective.

    Continued use of our website after changes become effective constitutes acceptance of the revised Privacy Policy.

    Contact Information

    Questions, concerns, requests, or complaints regarding this Privacy Policy or our data handling practices may be directed to:

    PetraTide Science Ltd

    Website: https://petratidescienceltd.com

    Email: sales@petratidescienceltd.com

    We endeavor to respond to legitimate privacy inquiries within a commercially reasonable timeframe and in accordance with applicable legal requirements.

    Research Use Only Statement

    PetraTide Science Ltd supplies peptide products exclusively for laboratory research and scientific investigation.

    Unless expressly stated otherwise:

    • Products are not approved for human consumption.

    • Products are not intended for diagnostic, therapeutic, or clinical applications.

    • Products are not dietary supplements or food products.

    • Products are not intended for veterinary administration.

    • Products are to be handled only by qualified professionals in properly equipped research environments.

    Customers are solely responsible for ensuring that purchased materials are used in compliance with all applicable laws, regulations, institutional policies, and laboratory safety standards.

    Limitation of Privacy Commitments

    While PetraTide Science Ltd implements commercially reasonable administrative, technical, and organizational safeguards to protect personal information, no method of electronic transmission, internet communication, or digital storage can be guaranteed to be completely secure.

    Accordingly, we cannot warrant or guarantee absolute security of information transmitted to or stored by our systems.

    Users acknowledge this inherent limitation when using internet-based services.

    Acceptance of this Privacy Policy

    By accessing, browsing, registering an account, communicating with PetraTide Science Ltd, or placing an order through https://petratidescienceltd.com, you acknowledge that:

    • You have read this Privacy Policy in its entirety.

    • You understand how your information is collected, processed, stored, disclosed, and protected.

    • You consent to the practices described herein where such consent is required by applicable law.

    • You agree to use the website and its services in accordance with all applicable laws and regulations.

    • You acknowledge that all products offered by PetraTide Science Ltd are sold strictly for Research Use Only (RUO) and are not intended for human or animal consumption.

    If you do not agree with any provision of this Privacy Policy, you should discontinue use of the website and refrain from purchasing products or submitting personal information.

    Last Updated: July 24, 2026

    © 2026 PetraTide Science Ltd. All Rights Reserved.

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