Refund & Returns Policy

Effective Date: July 24, 2026

Welcome to Petratide Science Ltd. This Refund & Returns Policy governs all purchases made through https://petratidescienceltd.com and is intended to provide transparency regarding our procedures for returns, refunds, replacements, cancellations, damaged shipments, incorrect orders, and customer responsibilities.

Because Petratide Science Ltd supplies Research Use Only (RUO) laboratory materials, our return procedures differ from those applicable to conventional retail products. We are committed to ensuring customer satisfaction while maintaining strict quality assurance standards, product integrity, laboratory safety, and regulatory compliance.

By placing an order through our website, you acknowledge that you have read, understood, and agreed to this Refund & Returns Policy in its entirety.

Research Use Only (RUO) Notice

All products offered by Petratide Science Ltd are sold exclusively for:

Laboratory research
Scientific investigation
Analytical testing
Educational laboratory purposes
In vitro experimentation
Qualified institutional research

Our products are NOT:

Intended for human consumption
Intended for veterinary use
Approved pharmaceuticals
Medical treatments
Medical devices
Dietary supplements
Foods or beverages
Cosmetic ingredients
Diagnostic products unless expressly stated

All customers are responsible for ensuring purchased materials are handled only by qualified professionals operating in appropriately equipped laboratory environments.

Our Commitment to Quality

Every product distributed by Petratide Science Ltd undergoes extensive quality control procedures designed to maintain consistency, purity, stability, and product integrity.

Our quality assurance program may include:

Batch verification
Manufacturing documentation review
Product identity confirmation
Packaging inspection
Label verification
Storage condition monitoring
Inventory rotation
Shipment verification
Lot traceability
Certificate of Analysis (COA) availability where applicable

While we strive for excellence, we recognize that shipping issues, manufacturing defects, or fulfillment errors may occasionally occur. This policy outlines how such situations are handled.

General Return Policy

Due to the specialized nature of laboratory research materials, all sales are generally considered final once an order has been shipped.

Returns are accepted only under limited circumstances described within this policy.

This approach helps preserve:

Product integrity
Chain of custody
Laboratory safety
Inventory quality
Regulatory compliance
Customer protection

Returned laboratory materials cannot typically be restocked or resold due to quality assurance considerations.

Eligible Circumstances for Returns or Replacements

Petratide Science Ltd may, at its sole discretion, authorize a replacement, store credit, or refund in situations including:

Incorrect product received
Incorrect quantity shipped
Product damaged during transit
Shipping container compromised during delivery
Manufacturing defect
Verified quality issue
Shipment lost by the carrier
Product received in unusable condition
Order fulfillment error attributable to Petratide Science Ltd

Each request is evaluated individually based on the available documentation and the specific circumstances involved.

Approval of one request does not guarantee approval of future requests.

Non-Returnable Products

Except where prohibited by applicable law, the following items are generally not eligible for return or refund:

Opened products
Used products
Products removed from original packaging
Products improperly stored after delivery
Products exposed to contamination
Custom formulations
Special-order products
Clearance items
Promotional items
Complimentary samples
Gift items
Products purchased through unauthorized resellers

For quality assurance reasons, research materials that have left our controlled storage environment generally cannot be accepted back into inventory.

Order Inspection

Customers are responsible for inspecting shipments immediately upon delivery.

Upon receipt, customers should verify:

Shipping carton condition
Product labels
Lot numbers
Product quantities
Packaging integrity
Cold packaging where applicable
Dry ice or insulated packaging where applicable
Visible damage
Product identity
Missing items

Any discrepancy should be reported promptly.

Failure to inspect shipments within a reasonable timeframe may affect eligibility for certain remedies.

Reporting Shipping Damage

If your shipment arrives visibly damaged:

Photograph the shipping carton before opening.
Photograph all internal packaging materials.
Photograph each affected product.
Retain all original packaging materials.
Contact Petratide Science Ltd promptly at sales@petratidescienceltd.com.
Include your order number and a detailed description of the damage.

Prompt reporting assists both Petratide Science Ltd and the shipping carrier in investigating the claim efficiently.

Incorrect Orders

If you receive an item different from what was ordered, notify us as soon as reasonably possible.

Please provide:

Order number
Product received
Product expected
Batch or lot number
Photographs of product labels
Photographs of packaging
Shipping documentation where available

Upon verification, Petratide Science Ltd may provide an appropriate remedy, including replacement shipment, store credit, or refund, at our discretion.

Missing Items

If your shipment appears incomplete:

Please contact our customer support team and include:

Order number
Packing slip
Description of missing item(s)
Photographs of all received contents

We will investigate inventory records, fulfillment documentation, and shipment records before determining the appropriate resolution.

Manufacturing Defects

Although rare, if you believe a product contains a manufacturing defect, please contact us immediately.

To assist our investigation, we may request:

Product photographs
Batch number
Storage conditions
Date received
Description of the issue
Laboratory observations
Supporting documentation where appropriate

Products subject to quality investigations should not be discarded unless instructed otherwise.

Each quality concern is evaluated individually by our quality assurance process.

Lost Shipments

If a shipment is confirmed as lost in transit by the shipping carrier, Petratide Science Ltd will work with the carrier to investigate the matter.

Depending upon the outcome of the carrier investigation, we may provide:

Replacement shipment
Store credit
Refund
Alternative shipping arrangements

Carrier investigations may require additional processing time before a final resolution can be determined.

Delivery Delays

While we strive to process and dispatch orders promptly, delivery estimates are not guarantees.

Shipping delays may occur due to:

Weather events
Customs inspections
Carrier operational disruptions
Public holidays
Natural disasters
Transportation delays
Security inspections
Regulatory reviews
Incorrect customer address information

Delivery delays alone do not automatically qualify an order for cancellation or refund.

Customer Responsibilities

Customers are responsible for:

Providing accurate billing information.
Providing a complete and deliverable shipping address.
Monitoring shipment tracking.
Receiving packages promptly.
Storing products according to applicable handling recommendations.
Maintaining product integrity after delivery.
Ensuring purchases comply with all applicable laws and institutional policies.

Petratide Science Ltd is not responsible for losses resulting from incorrect shipping information, failure to receive deliveries, improper storage, unauthorized handling, or misuse of products after successful delivery.

Refund Eligibility

Petratide Science Ltd reviews every refund request individually. Due to the specialized nature of Research Use Only (RUO) materials, refunds are not automatically granted upon request.

A refund may be considered where:

An order cannot be fulfilled due to inventory limitations.
An incorrect product was shipped by Petratide Science Ltd.
Products arrive substantially damaged due to verified shipping incidents.
A verified fulfillment error has occurred.
A manufacturing defect is confirmed following internal quality review.
A shipment is confirmed lost by the shipping carrier after investigation.
Applicable consumer protection laws require a refund.

Approval of any refund request remains at the sole discretion of Petratide Science Ltd, except where otherwise required by applicable law.

Refund Review Process

Each request undergoes a structured review process that may include:

Verification of the original order.
Confirmation of payment.
Shipping carrier investigation.
Warehouse fulfillment review.
Batch documentation review.
Product quality assessment.
Customer correspondence review.
Fraud prevention screening.

Additional documentation may be requested where necessary to complete the investigation.

Our objective is to resolve all legitimate requests fairly, accurately, and efficiently.

Documentation Required

To help us process your request, customers may be asked to provide:

Order number.
Full name.
Email address used for purchase.
Shipping address.
Product name.
Lot or batch number.
Photographs of packaging.
Photographs of product labels.
Photographs showing any visible damage.
Description of the issue.
Supporting shipping documentation.

Failure to provide reasonably requested documentation may delay or prevent resolution of the claim.

Replacement Policy

Where appropriate, Petratide Science Ltd may choose to replace an item rather than issue a refund.

Replacement shipments may be provided when:

Incorrect items were shipped.
Products were damaged during transit.
Carrier loss has been confirmed.
Manufacturing defects have been verified.
Packaging defects materially affect product integrity.

Replacement eligibility is determined after completion of the review process.

Store Credit

In certain situations, Petratide Science Ltd may offer store credit as an alternative resolution.

Store credit may be appropriate when:

Replacement inventory is temporarily unavailable.
The customer prefers future purchases.
Partial issues affect only part of an order.
Administrative circumstances make replacement impractical.

Store credit has no cash value unless otherwise required by applicable law.

Order Cancellation Policy

Orders may be canceled before fulfillment begins.

Once an order has entered:

Quality control,
Packaging,
Label verification,
Warehouse fulfillment,
Shipping preparation, or
Carrier collection,

cancellation may no longer be possible.

Customers requesting cancellation should contact sales@petratidescienceltd.com immediately after placing an order.

Submitting a cancellation request does not guarantee that cancellation can be completed.

Refused Deliveries

Customers who refuse delivery without prior authorization may remain responsible for:

Shipping charges.
Return shipping fees.
Carrier handling costs.
Customs charges where applicable.
Restocking or disposal expenses where legally permissible.

Because research materials often cannot be returned to inventory, refused shipments may not qualify for refunds.

Incorrect Shipping Information

Customers are responsible for ensuring all shipping information is complete and accurate before placing an order.

Petratide Science Ltd is not responsible for delays, losses, or additional expenses resulting from:

Incorrect addresses.
Incomplete addresses.
Invalid postal codes.
Incorrect recipient names.
Incorrect telephone numbers.
Failure to receive carrier communications.

If a shipment is returned due to customer-provided errors, additional shipping charges may apply before reshipment.

International Orders

International shipments may be subject to:

Customs inspections.
Import licensing requirements.
Local regulatory restrictions.
Import duties.
Taxes.
Brokerage fees.
Government processing delays.

Customers are solely responsible for understanding and complying with the import laws applicable in their jurisdiction.

Petratide Science Ltd cannot guarantee successful customs clearance in every country.

Refunds are generally not available for shipments delayed, rejected, confiscated, or destroyed due to local import restrictions outside our control.

Customs Seizures

Customers assume responsibility for determining whether Research Use Only products may legally be imported into their country or jurisdiction.

If customs authorities seize, detain, or reject a shipment because of local regulations, Petratide Science Ltd will review the circumstances on a case-by-case basis but cannot guarantee reimbursement or replacement.

Temperature-Sensitive Products

Certain research materials may require refrigerated, frozen, insulated, or temperature-controlled shipping.

Customers should ensure:

Prompt package retrieval.
Immediate inspection.
Appropriate storage upon delivery.
Compliance with recommended laboratory handling procedures.

Petratide Science Ltd cannot guarantee product integrity if deliveries remain unattended for extended periods after confirmed carrier delivery.

Chargebacks and Payment Disputes

Customers are encouraged to contact Petratide Science Ltd before initiating a chargeback with their financial institution.

Most concerns can be resolved through our customer support team.

Initiating fraudulent or unwarranted chargebacks may result in:

Suspension of customer accounts.
Refusal of future orders.
Collection activities where legally permitted.
Submission of supporting documentation to financial institutions.
Additional administrative review.

Nothing in this policy limits any legal rights customers may possess under applicable consumer protection laws.

Quality Commitment

Petratide Science Ltd is committed to maintaining rigorous quality standards throughout procurement, storage, packaging, and distribution.

Our quality management practices emphasize:

Product traceability.
Controlled storage conditions.
Batch identification.
Documentation accuracy.
Secure packaging.
Inventory monitoring.
Ongoing quality review.

Although no manufacturing or logistics process is entirely free from unforeseen issues, we continually strive to deliver products meeting our internal quality expectations.

Limitation of Liability

To the fullest extent permitted by applicable law, Petratide Science Ltd shall not be liable for indirect, incidental, consequential, punitive, or special damages arising from:

Improper product handling.
Laboratory misuse.
Unauthorized applications.
Failure to follow recommended storage conditions.
Delayed deliveries.
Customs actions.
Carrier delays.
Force majeure events.
Loss of research opportunities.
Loss of profits.
Business interruption.

Any liability, where established, shall generally be limited to the purchase price actually paid for the affected product unless otherwise required by applicable law.

Force Majeure

Petratide Science Ltd shall not be responsible for delays or failure to perform obligations resulting from circumstances beyond reasonable control, including but not limited to:

Natural disasters.
Severe weather.
Floods.
Earthquakes.
Fires.
Public health emergencies.
Government actions.
Labor disputes.
Transportation interruptions.
Cybersecurity incidents.
Utility failures.
Supply chain disruptions.

Performance obligations affected by such events shall be suspended for the duration of the event where permitted by applicable law.

Changes to this Policy

Petratide Science Ltd reserves the right to amend, revise, or update this Refund & Returns Policy at any time.

Any revisions will become effective upon publication on https://petratidescienceltd.com, unless otherwise required by law.

Customers are encouraged to review this policy periodically.

Contact Us

Questions regarding returns, refunds, replacements, damaged shipments, or order concerns should be directed to:

Petratide Science Ltd

Website: https://petratidescienceltd.com

Email: sales@petratidescienceltd.com

Our customer support team will make reasonable efforts to respond to all inquiries promptly during normal business operations.

Research Use Only Acknowledgement

By purchasing from Petratide Science Ltd, you acknowledge and agree that:

All products are sold strictly for Research Use Only (RUO).
Products are not intended for human consumption.
Products are not intended for veterinary use.
Products are not approved as drugs, foods, dietary supplements, or medical devices.
You are a qualified individual or authorized organization purchasing products for legitimate laboratory or scientific purposes.
You assume responsibility for compliance with all applicable laws governing the purchase, possession, storage, transportation, handling, and use of research materials.

Last Updated: July 24, 2026