Shipping Policy

Effective Date: July 24, 2026

Thank you for choosing Petratide Science Ltd. This Shipping Policy explains how orders placed through https://petratidescienceltd.com are processed, packaged, shipped, tracked, delivered, and managed. It also outlines customer responsibilities, shipping limitations, international shipping procedures, carrier information, and important policies regarding laboratory research materials.

Petratide Science Ltd is committed to providing reliable, secure, and efficient shipping services while maintaining the integrity of all Research Use Only (RUO) products throughout the fulfillment process.

By placing an order through our website, you acknowledge that you have read, understood, and agree to this Shipping Policy.

Research Use Only (RUO) Notice

All products supplied by Petratide Science Ltd are intended exclusively for laboratory research, scientific investigation, analytical testing, and educational laboratory applications.

Our products are NOT:

Intended for human consumption
Intended for veterinary use
Approved pharmaceuticals
Dietary supplements
Cosmetic ingredients
Medical treatments
Medical devices
Food products

Customers are solely responsible for ensuring that all products are purchased, handled, transported, stored, and used only by qualified researchers and in compliance with applicable laws and institutional policies.

Order Processing

Once an order has been successfully placed and payment has been authorized, it enters our fulfillment workflow.

Processing may include:

Payment verification
Fraud prevention screening
Inventory confirmation
Batch selection
Quality assurance inspection
Packaging preparation
Label verification
Shipping documentation
Carrier scheduling

Most in-stock orders are processed within 1–3 business days, excluding weekends, public holidays, and company-observed closures.

Processing times are estimates only and may vary depending on order volume, inventory availability, quality assurance reviews, or unforeseen operational circumstances.

Business Days

For the purposes of this Shipping Policy, business days refer to:

Monday through Friday

excluding:

Federal holidays
Company holidays
Carrier service interruptions
Emergency closures

Orders placed outside normal business hours will generally begin processing on the next business day.

Order Verification

To protect both customers and Petratide Science Ltd, certain orders may require additional verification before shipment.

Verification measures may include:

Payment confirmation
Billing address verification
Identity verification
Fraud prevention review
Laboratory or institutional verification where appropriate
Confirmation of shipping information

Orders requiring additional review may experience extended processing times.

Shipping Destinations

Petratide Science Ltd ships to many domestic and international destinations where legally permitted.

Shipment availability depends upon:

Local regulations
Carrier availability
Customs requirements
Import restrictions
Product-specific limitations

Certain products may not be available for shipment to all jurisdictions.

We reserve the right to refuse shipment to locations where legal, regulatory, or operational restrictions apply.

Domestic Shipping

Domestic orders are typically shipped using reputable commercial carriers selected based on:

Delivery reliability
Transit time
Package security
Tracking capabilities
Geographic coverage

Available shipping methods may include:

Standard Ground
Expedited Shipping
Priority Services
Express Delivery
Overnight Shipping (where available)

Available options are displayed during checkout based on destination and order contents.

International Shipping

Petratide Science Ltd proudly serves qualified research institutions and customers in many international markets.

International shipments may require:

Export documentation
Customs declarations
Commercial invoices
Product classification information
Import documentation
Carrier compliance procedures

Transit times for international shipments vary significantly depending upon destination, customs processing, local carrier operations, and government inspections.

Shipping Costs

Shipping charges are calculated based on factors including:

Shipping destination
Package weight
Package dimensions
Shipping method selected
Carrier rates
Insurance (where applicable)
Temperature-control requirements
Hazard classification where applicable

Applicable shipping charges are displayed during checkout prior to payment authorization.

Order Tracking

Once an order has been shipped, customers will typically receive a shipping confirmation email containing:

Carrier name
Tracking number
Shipment confirmation
Estimated delivery information where available

Tracking information may require several hours to become active after shipment has been accepted by the carrier.

Customers are encouraged to monitor tracking updates regularly.

Packaging Standards

Petratide Science Ltd utilizes packaging procedures designed to protect research materials throughout transportation.

Packaging practices may include:

Tamper-evident packaging
Protective cushioning
Moisture-resistant materials
Temperature-control packaging where appropriate
Insulated containers
Cold-chain materials where required
Secure labeling
Batch identification
Lot traceability documentation

Packaging methods are periodically reviewed to maintain product integrity during transit.

Temperature-Controlled Shipments

Certain research materials require specialized shipping conditions.

Where appropriate, shipments may include:

Insulated containers
Cold packs
Dry ice
Thermal protection materials
Temperature-resistant packaging

Customers should retrieve and properly store temperature-sensitive products immediately upon delivery.

Failure to promptly receive or properly store delivered packages may affect product integrity.

Shipping Address Accuracy

Customers are responsible for ensuring that all shipping information is complete and accurate before submitting an order.

Please verify:

Recipient name
Company or laboratory name
Street address
Apartment or suite number
Postal code
City
State or Province
Country
Telephone number
Email address

Petratide Science Ltd is not responsible for delays or delivery failures resulting from inaccurate or incomplete address information supplied by the customer.

Address Changes

Requests to modify shipping information after an order has been placed should be submitted immediately to:

sales@petratidescienceltd.com

While we will make reasonable efforts to accommodate address changes before shipment, modifications cannot be guaranteed once fulfillment has begun or the package has been transferred to the carrier.

Signature Requirements

For certain orders, Petratide Science Ltd may require an adult signature upon delivery.

Signature requirements may be implemented based on factors including:

Order value
Shipping destination
Product category
Carrier policies
Fraud prevention measures
Customer account history

Customers are responsible for ensuring that an authorized individual is available to receive deliveries requiring a signature.

Delivery Estimates

Estimated delivery times provided during checkout are based on carrier projections and should not be interpreted as guaranteed delivery dates.

Transit times may vary due to:

Weather conditions
Transportation delays
Customs inspections
Carrier operational issues
Public holidays
High shipping volumes
Regional service disruptions

Petratide Science Ltd cannot guarantee carrier delivery schedules once shipments have been accepted by the shipping provider.

Customs, Duties, Taxes, and Import Fees

For international shipments, customers acknowledge that their order may be subject to:

Customs inspections
Import duties
Value Added Tax (VAT)
Goods and Services Tax (GST)
Brokerage fees
Customs clearance charges
Government processing fees
Local regulatory assessments

Unless otherwise stated during checkout, these charges are not included in the purchase price or shipping cost and remain the sole responsibility of the customer.

Petratide Science Ltd has no control over customs fees or import taxes imposed by governmental authorities.

Import Compliance

Customers are solely responsible for determining whether products purchased from Petratide Science Ltd may legally be imported into their country, state, province, or local jurisdiction.

Before placing an order, customers should ensure compliance with:

Import regulations
Research chemical laws
Customs requirements
Institutional purchasing policies
Laboratory licensing requirements
Applicable governmental regulations

Petratide Science Ltd does not provide legal advice regarding import eligibility.

Customs Delays

International shipments may occasionally be delayed due to customs processing.

Such delays may result from:

Government inspections
Documentation review
National security screening
Regulatory verification
Public holidays
Increased customs volume

Customs delays are outside the control of Petratide Science Ltd and do not constitute grounds for cancellation, refund, or replacement unless otherwise required by applicable law.

Customs Seizures and Import Refusals

If customs authorities seize, reject, detain, destroy, or refuse entry of a shipment due to local laws or import restrictions, Petratide Science Ltd cannot guarantee reimbursement or replacement.

Customers assume full responsibility for understanding and complying with all applicable import regulations prior to placing an order.

Requests for assistance will be reviewed individually; however, approval of any accommodation remains at the sole discretion of Petratide Science Ltd.

Risk of Loss

Ownership of products and the risk of loss generally transfer to the customer once the shipment has been delivered to the designated shipping carrier, unless otherwise required by applicable law.

After carrier acceptance, delivery timing and transportation conditions are primarily controlled by the carrier.

Petratide Science Ltd will nevertheless make reasonable efforts to assist customers in resolving shipping-related issues whenever possible.

Lost Packages

If tracking information indicates unusual delays or if a package appears to be lost, customers should contact us promptly.

Please include:

Order number
Tracking number
Shipping address
Description of the issue

Where appropriate, Petratide Science Ltd may:

Initiate a carrier investigation
Communicate directly with the shipping provider
Request additional delivery verification
Evaluate eligibility for replacement or refund after investigation

Carrier investigations may require several business days before a final determination can be made.

Delivered but Not Received

If tracking information indicates that a package has been delivered but the customer cannot locate it, we recommend:

Checking around the delivery location.
Contacting household members, colleagues, or receiving personnel.
Checking with building management or mailrooms.
Contacting the shipping carrier directly.
Waiting a short period, as carriers occasionally mark packages delivered before final drop-off.

If the package remains missing, please notify Petratide Science Ltd as soon as possible so that we may assist with the investigation.

Damaged Shipments

Customers should inspect all deliveries immediately upon receipt.

If shipping damage is observed:

Retain all packaging materials.
Photograph the shipping carton.
Photograph damaged products.
Do not discard packaging until instructed.
Notify us promptly at sales@petratidescienceltd.com.

Providing complete documentation allows us to evaluate the issue efficiently and, where appropriate, coordinate with the shipping carrier.

Refused Shipments

Orders refused by the customer without prior authorization may be subject to:

Return shipping charges
Carrier administrative fees
Disposal fees where applicable
Customs return expenses
Restocking limitations

Due to the nature of Research Use Only materials, returned products may not be eligible for resale or restocking.

Refund eligibility for refused shipments will be determined on a case-by-case basis and in accordance with applicable law.

Undeliverable Packages

Packages returned because of:

Incorrect address information
Failure to collect from the carrier
Unsuccessful delivery attempts
Refusal of delivery
Incomplete recipient information

may incur additional shipping charges before reshipment can occur.

If products cannot be safely returned to inventory, refund eligibility may be limited.

Shipping Restrictions

Petratide Science Ltd reserves the right to refuse shipment where:

Products cannot legally be imported.
Carrier service is unavailable.
Fraud is reasonably suspected.
Payment verification fails.
Export restrictions apply.
Government sanctions prohibit shipment.
Safety concerns exist.
Regulatory requirements cannot be satisfied.

Such determinations are made to protect customers, the Company, and compliance with applicable laws.

Force Majeure

Shipping schedules may be affected by events beyond our reasonable control, including:

Severe weather
Floods
Earthquakes
Wildfires
Pandemics
Public health emergencies
Transportation disruptions
Labor disputes
Government actions
Cybersecurity incidents
Utility outages
Supply chain interruptions
Carrier operational failures

Petratide Science Ltd shall not be liable for shipping delays or failures caused by such events.

Limitation of Liability

To the fullest extent permitted by applicable law, Petratide Science Ltd shall not be liable for indirect, incidental, special, punitive, or consequential damages arising from:

Carrier delays
Customs actions
Delivery interruptions
Lost research opportunities
Business interruption
Improper storage after delivery
Customer handling errors
Incorrect shipping information provided by the customer
Events beyond our reasonable control

Where liability is established, it shall generally be limited to the purchase price of the affected order unless otherwise required by law.

Changes to This Shipping Policy

Petratide Science Ltd reserves the right to modify or update this Shipping Policy at any time to reflect operational improvements, legal developments, or changes in shipping practices.

Updated versions will be posted on https://petratidescienceltd.com with a revised effective date.

Customers are encouraged to review this policy periodically.

Contact Information

Questions regarding shipping, tracking, delivery, or logistics may be directed to:

Petratide Science Ltd

Website: https://petratidescienceltd.com

Email: sales@petratidescienceltd.com

Our customer support team will make reasonable efforts to respond promptly and assist with shipping-related inquiries.

Research Use Only Acknowledgement

By placing an order through Petratide Science Ltd, you acknowledge and agree that:

All products are sold strictly for Research Use Only (RUO).
Products are not intended for human consumption.
Products are not intended for veterinary use.
Products are to be handled only by qualified professionals operating within appropriate laboratory environments.
You are responsible for complying with all applicable laws, regulations, institutional requirements, and laboratory safety protocols governing the purchase, storage, transport, handling, and use of research materials.

Last Updated: July 24, 2026